1. Home
2. > Device Criteria

DEVICE CRITERIA

YOUR MOBILE PHONE IS DEPENDENT ON ALL OF THE BELOW CONDITIONS BEING MET TO RECEIVE THE FULL VALUE:
 

 

• The phone must be in perfect working order with NO faults and completely unused (deleted calls and data can still be located) and not been activated.
• The device must be original (UK/European spec) and meet the manufacturer's original specifications.
• The phone should not be at any case a refurbished /reconditioned, an insurance replacement or a counterfeit.
• The phone should not have its sim or memory card glued in.
• There must be no calls or "personal data" saved on the phone and call timer must be zero.
• No calls have been made or received or else phone is classified as used.
• The phone must not have any marks or scratches on the body or screen.
• All protective screen seals must not have never been removed and show no signs of use.
• The phone must be free of finance, this will be checked against the database.
• The box of the phone should be of original manufacturer, not generated or white box and it should not be damaged, ripped, or damaged in any way.
• The IMEI on the box must match that on the phone (damaged or missing IMEI stickers are not permitted).
• All unopened accessories (battery, mains charger, headphones) and user manuals etc. must be supplied and be completely unused and brand new.
• The memory card, stylus, etc. should be included if one was supplied by the manufacturer of service provider.

If Uber Link finds any sale submission conflicting with its original order status. i.e. Sold as Brand New, boxed sealed but after testing has been opened and or activated, we shall tell you this and supply you with the fault reasons and a revised price for your device(s) by e-mail & text. You will have 3 days to accept or decline our offer by emailing us with the subject Accept/Decline revised price. If you do not reply within 3 days, we shall process your order at the revised price.

Used Working Phones
 
All working devices will be subject to a 53-point internal test, this will allow the device to fall into one of 3 categories: A/B/C
 
Grade A

• Operate like it would when it was brand new out of the box.
• Show no signs of usage (bare all FC/CE Marking)
• All functions working and supporting peak performance levels
• Volume levels must not be static or low (devices that have this issue will be categorised as non-working and the offer will reflect the cost to repair).
• Have all original Apple parts – any counterfeit parts will reflect in the offer
• Have the Original box, accessories, and official paperwork in pristine condition
• Battery Health above 85%
• No service messages or faulty buttons or jail broken.

Grade B

• Fully functional device with no operational or hardware issues
• Excellent cosmetic condition (bare all FC/CE Marking)
• All functions working and supporting peak performance levels
• Volume levels must not be static or low (devices that have this issue will be categorised as non-working and the offer will reflect the cost to repair).
• Have all original Apple parts – any counterfeit parts will reflect in the offer
• Have the Original box, accessories, and official paperwork in excellent condition
• Battery Health above 85%
• No service messages or faulty buttons or jail broken.

Grade C

• Fully functional with no operational or hardware issues
• Average cosmetic condition (bare all FC/CE Marking)
• Battery below 85%
• Scratches over 5MM
• Volume levels must not be static or low (devices that have this issue will be categorised as non-working and the offer will reflect the cost to repair).
• Have all original Apple parts – any counterfeit parts will reflect in the offer
• Have the Original box or accessories
• No service messages or faulty buttons or jail broken.

If Uber Link finds any sale submission conflicting with its original orders status. i.e. Sold as working but after testing is in fact faulty, we shall tell you this and supply you with the fault reasons and a revised price for your device(s) by e-mail & text. You will have 3 days to accept or decline our offer by emailing us with the subject Accept/Decline revised price. If you do not reply within 3 days, we shall process your order at the revised price.
 
Faulty / Broken Devices

All broken devices will be subject to a 53-point internal test, this will allow the device to fall into one of 3 categories: D/E/BER

Grade D:

• Be intact and not crushed, broken in half, or bent in any way.
• Have a fully functional Touch ID / Face ID / Home Button
• Battery must test as Green with an average charging cycle.
• Not have previous repair attempts
• Not have any speaker problems
• Device must activate and power up to the home screen (if we cannot guarantee the safe removal of personal data your device will be returned at customers expense)
• Your device must not be locked to your iCloud, Samsung or Play account - These devices will be returned at the customer’s expense.
• Your device must have no missing parts
• Smashed Glass
• Not have any missing components such as camera, LCD etc.
• Not be beyond economical repair
• Not have any liquid or water damage
• The LCD can be refurbished and is an original Apple LCD
• Comes with Original Box and complete original Apple Accessories

Grade E:

• Be intact and not crushed, broken in half, or bent in any way
• Fully Functional Touch ID / Face ID / Home Button
• Not have previous repair attempts
• Device must activate and power up to the home screen, failing to do so will make the device fall into BER Category
• Device must have no missing parts
• Will not come with its original box or original Apple Accessories
• Volume will not be supporting performance levels and speakers will need to be changed
• LCD will have Burns, discolouration or low pixel count and cannot go through refurbishment, a replacement will be needed.
• Broken LCD, Camera Faults, Faulty Charging Ports, Heavy Scratches, faulty or Low volume speakers and microphones

Grade BER:

• Devices not intact and falling apart completely
• Face ID or Touch ID Not working
• Water damaged
• Device will not power on
• Cost to repair the device is not economically viable as it outweighs the recycle value of the device
• We will try our best to offer a revised price for BER devices where possible, in cases where this is not possible, they will be recycled Free of charge in the greenest way possible. If the customer is not satisfied with any revised price, they must request the device back within 3 days, there will be a £30 admin fee to have any BER device returned.

 

 
Uberlink has the right to withdraw any offer after submission if it is later found that the device put through testing originally did not produce a true reflection of the phone’s cosmetic or hardware condition. In these instances, we will communicate with you firstly to explain any discrepancies and offer a revised price. If these discoveries are made after payment Uberlink will contact all parties involved to recover the funds.
 
If you request any device back that has not complied with our terms and conditions and grading matrix or has failed testing (e.g. classified by you as brand new boxed and is used, or faulty but is BER) we will charge up to £30 to return these devices.